At Shafritz & Dean, we often say that every closing has its own story—and sometimes, those stories start with a challenge. Recently, our team was presented with a file that arrived without one of the most essential pieces of information: the seller’s contact details. There were no agents involved, and despite multiple attempts to move the title process forward, we quickly hit a wall. Without the seller, we couldn’t verify information, request payoffs, or clear key items holding up the transaction.
Rather than allow the transaction to stall, we shifted to a problem-solving mindset. Our next step was to reach out to the buyer and wholesaler to see if they had any way to connect us with the seller. If we could get the necessary details, we’d finally have what we needed to begin clearing title and keep the closing on track.
Fortunately, the buyer did have the missing information—and once they shared it with us, everything changed. Within 48 hours, our team sent the seller information sheet to the seller, received it back completed, ordered and obtained the payoff, verified outstanding liens, and cleared the title for closing.
What started as a standstill turned into a success story thanks to teamwork, persistence, and fast action. At Shafritz & Dean, overcoming obstacles isn’t the exception—it’s what we do to ensure every client walks away from the closing table happy!